Need Support?

Last updated: June 11, 2026

Click the Blue "?" button in the bottom of the left-hand navigation menu to access our Help Center.

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This will open a window on the bottom left-hand navigation menu (pictured below):

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You can view past or ongoing conversations under the 'Start a new chat' section.

  1. Visit FAQ Help Center – browse articles at https://help.exacare.com/ or click one of the icons under the "Bookmarks" section in the pop-up.

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  1. Access our Support Chat – Click the triangle icon to the right of 'Start a new chat'. A member of our team will respond in under 3 minutes! You’ll be prompted to provide brief details so support can help efficiently.

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If you have a question related to a referral (or multiple) it is helpful to include the referral name in your message.